FAQs

1. Do I need an appointment to get an estimate?
2. Where can I get a claim number?
3. Will the parts be ordered before I drop off my car for repair?
4. If my vehicle’s frame is damaged, is the car a total loss?
5. Can you match my car paint color?
6. Can I get other service work done on my car while it is in the shop?
7. How long will the repairs take?
8. Can I get a ride home when my car is done?
9. How can I get a rental car?
10. How will I know when my car is done?
11. Is there a warranty on the repairs?
12. Do I have to pay a deductible?
13. To whom do I pay a deductible?
14. Do I have to fill out an accident report?
15. What forms of payment do you accept?
16. What are Betterment Charges?
17. Can I wash my car?


1. DO I NEED AN APPOINTMENT TO GET AN ESTIMATE?
A. No, you do not need an appointment. If you are in an accident–or in need of an estimate for any reason–please come by either our Eugene or Springfield store to get an estimate of the damage.


2. WHERE CAN I GET A CLAIM NUMBER?
A. Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it in with you when you come in to begin the repair process. Auto Craft will do the rest.


3. WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
A. Absolutely. We generally order your vehicle’s parts at the time that we write the estimate. We then schedule your vehicle for drop-off a couple of days later unless it’s found unsafe to drive. In that case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide faster turnaround time.


4. IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?
A. No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most of today’s cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it’s determined that the frame section is bent beyond repair, that section can simply be replaced.


5. CAN YOU MATCH THE PAINT COLOR?
A. Yes. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Auto Craft has made a major investment in the finest paint system available and is constantly upgrading its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.


6. CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
A. Yes. Just let us know what other work you’d like done so that he or she can make the necessary arrangements.


7. HOW LONG WILL IT TAKE TO REPAIR MY VEHICLE?
A. That varies based on a list of factors. Auto Craft takes a lot of pride in its turnaround time, though, and will make every effort to return your vehicle as quickly as possible. Be sure to check with us for the specifics on your vehicle.


8. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
A. Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience. We provide a pickup and delivery service.


9. HOW CAN I GET A RENTAL CAR?
A. If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out about rental coverage and your specific limitations.


10. HOW WILL I KNOW WHEN MY CAR IS DONE?
A. You will be notified when your vehicle is ready to be picked up. Feel free to call us during the repair process if you have questions or concerns.


11. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
A. Yes. Auto Craft guarantees all repairs with a Lifetime Warranty.


12. DO I HAVE TO PAY A DEDUCTIBLE?
A. The amount of deductible for which you will be responsible is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.


13. WHO DO I PAY MY DEDUCTIBLE TO?
A. If your deductible is not waived, you will pay Auto Craft when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.


14. DO I HAVE TO FILL OUT AN ACCIDENT REPORT?
A. You are required by law to fill out a report if damage to the vehicle you were driving is valued at $1500 or more, if death or injury occured or if damage to property exceeds $1500. If your accident occured on or after January 1, 2004, click here to be directed to the accident report form.


15. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A. The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & American Express. We also accept bank certified checks, insurance checks or bank money orders and cash.


16. WHAT ARE BETTERMENT CHARGES?
A. Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.


17. CAN I WASH MY CAR?
A. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and wash your vehicle in the shade.

DON’T use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not “dry wipe” your vehicle, as that can scratch the finish. Try not to drive on gravel roads. Chipping the finish is easily done in the first 30 days.

Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Avoid spilling gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. And don’t scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T wax or polish the vehicle. This will allow the finish to dry and harden completely.