FAQ

COMMON QUESTIONS

Do I need an appointment to get an estimate? No, you do not need an appointment. If you are in an accident or in need of an estimate for any reason please come by our Eugene or Springfield store to get an estimate of the damage.

Where can I get a claim number? Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it with you when you come in to begin the repair process. Auto Craft will do the rest.

Will the parts be ordered before I drop off my car for repair? Absolutely. We generally order your vehicle’s parts when we write the estimate. We then schedule your vehicle for drop-off a few days later unless it’s found unsafe to drive. In that case, we’ll help you arrange for a rental vehicle as soon as possible. This enables us to provide a faster turnaround time.

If my vehicle’s frame is damaged, is the car a total loss? No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most of today’s cars are built using uni-body construction, which means their frame and body are integrated into one another. Our highly skilled automotive body technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it’s determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match my car's paint color? Yes. Today’s modern factory finishes incorporate multiple layers of highly specialized automotive paints. Auto Craft has made a major investment in the finest car paint system available, and we continually upgrade our equipment and technology to ensure that we match the paint for every vehicle. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my car while it is in the shop? Yes. Just let us know what other work you’d like done so we can make the necessary arrangements.

How long will the repairs take? That varies based on a list of factors. Auto Craft takes pride in our turnaround time and will make every effort to return your vehicle as quickly as possible. Be sure to check with us for the specifics on your vehicle.

Can I get a ride home when I drop off my car? Yes, we’re happy to provide this service to our local residents as part of your positive experience with us. We provide a pick-up and delivery service in the Eugene and Springfield area. Just let us know and we'll do our best to accommodate a time that works for you.

How can I get a rental car? We can help you make the necessary arrangements for arental car. Insurance companies will only pay for a rental car if you have that option onyour policy or if you are the claimant. Check your policy and/or call your insurance company to find out about rental coverage and your specific limitations.

How will I know when my car is done? You will be notified when your vehicle is ready for pick-up. Feel free to call us during the repair process if you have questions or concerns.

Is there a warranty on the repairs? Yes. Auto Craft guarantees all repairs per insurance prerequisites with a National Lifetime Limited Warranty.

Do I have to pay a deductible? The amount of deductible for which you will be responsible is determined by your insurance policy. If you carry broad collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent to determine whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

To whom do I pay a deductible? If your deductible is not waived, you will pay Auto Craft when you pick up your vehicle. If you aren’t sure about your deductible, be sure to call your agent to determine whether your insurance company has waived your deductible or whether it will be your responsibility.

Do I have to fill out an accident report? You are required by law to fill out a report if damage to the vehicle you were driving is valued at $2500 or more, if death or injury occurred, or if damage to property exceeds $2500. If your accident occurred on or after July 1, 2020.

What forms of payment do you accept? The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & American Express Apple Pay and Samsung Pay. We also accept insurance checks, bank money orders, and cash.

What are Betterment Charges? Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles onyour vehicle.

Can I wash my car? Please see the following Do’s and Don’ts:

RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 30 DAYS AFTER REPAIR
DO wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and wash your vehicle in the shade. DON’T use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not “dry wipe” your vehicle, as that can scratch the finish. Try not to drive on gravel roads. Chipping the finish is easily done in the first 30 days.Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Avoid spilling gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. And don’t scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 90 DAYS AFTER REPAIR
DON’T wax or polish the vehicle. This will allow the finish to dry and harden completely.